Andre Liu <h3>Order Changes and Inquiries</h3> <p style="padding-bottom:1em;">Orders generally cannot be modified once they have been placed. If you have questions about an order that you have recently placed, contact <a href="mailto:orders@tribecaspirit.com">orders@tribecaspirit.com</a>. Please include your order number with any inquiries.</p> <h3>Returns</h3> <p>For customer error returns: The customer must pay for the return shipping postage and the non-defective return stipulations apply.</p> <p style="padding-bottom:1em;">For non-defective returns, we accept returns within 14 days of purchase, subject to a 15% restocking fee. All returned product must be new, and include all original packaging to be considered for refund or exchange. Refunds and exchanges will be made at the sole discretion of Tribeca.</p> <p style="padding-bottom:1em;" >For defective returns, Tribeca&#8217;s standard product warranties and return processes apply. Please see <a href="http://www.tribecagear.com/support.php">http://www.tribecagear.com/support.php</a> for more information.</p> <p style="padding-bottom:1em;">Please e-mail <a href="mailto:support@tribecagear.com">support@tribecagear.com</a> with your order number to initiate the return process.</p> <h3>General Inquiries</h3> <p style="padding-bottom:1em;">For general product inquiries, please contact <a href="mailto:info@tribecaspirit.com">info@tribecaspirit.com</a>.</p> <h3>Order Processing</h3> <p>Please note that most orders ship within 24 to 48 hours of when they are placed (excluding weekends and holidays), some orders may take up to 72 hours to ship. Backordered items will ship when they become available.</p> 2009-08-10T11:30:38-04:00 store-policies 3431852 2009-08-10T11:30:38-04:00 329662 2010-01-12T16:15:55-05:00 <h3>Order Changes and Inquiries</h3> <p style="padding-bottom:1em;">Orders generally cannot be modified once they have been placed. If you have questions about an order that you have recently placed, contact "orders@tribecaspirit.com":mailto:orders@tribecaspirit.com. Please include your order number with any inquiries.</p> <h3>Returns</h3> <p>For customer error returns: The customer must pay for the return shipping postage and the non-defective return stipulations apply.</p> <p style="padding-bottom:1em;">For non-defective returns, we accept returns within 14 days of purchase, subject to a 15% restocking fee. All returned product must be new, and include all original packaging to be considered for refund or exchange. Refunds and exchanges will be made at the sole discretion of Tribeca.</p> <p style="padding-bottom:1em;" >For defective returns, Tribeca's standard product warranties and return processes apply. Please see "http://www.tribecagear.com/support.php":http://www.tribecagear.com/support.php for more information.</p> <p style="padding-bottom:1em;">Please e-mail "support@tribecagear.com":mailto:support@tribecagear.com with your order number to initiate the return process.</p> <h3>General Inquiries</h3> <p style="padding-bottom:1em;">For general product inquiries, please contact "info@tribecaspirit.com":mailto:info@tribecaspirit.com.</p> <h3>Order Processing</h3> Please note that most orders ship within 24 to 48 hours of when they are placed (excluding weekends and holidays), some orders may take up to 72 hours to ship. Backordered items will ship when they become available.