Ben Liu
<h3>Contact Tribeca Support</h3>
<p>Tribeca offers email-based support. Before contacting us, please take a moment to review our Frequently Asked Questions to see if there’s a solution to the issue you’re experiencing. If you can’t find what you’re looking for, please contact us at info@tribecaspirit.com or 212-255-7070. Please include the following information in your email so that we can better understand the issue you’re facing:</p>
<ol>
<li>The model of your Tribeca product (e.g., Splash <span class="caps">USB</span> Drive, Spirit Stick <span class="caps">USB</span> Drive, Breathe Sleeve</li>
<li>If a <span class="caps">USB</span> drive or hard drive, the capacity (e.g., 1GB, 2GB, 250GB)</li>
<li>If a <span class="caps">USB</span> drive, the production code (if any) stamped on the silver <span class="caps">USB</span> connector (generally 6 to 10 characters and might look like “PTUMB07”</li>
<li>The operating system on your computer, if applicable (e.g., Windows XP Service Pack 2, Mac OS X 10.5.4)</li>
<li>A complete description of the issue you’re encountering, including the exact text of any error message that you’re getting from your computer.</li>
</ol>
<h3>Pre-Sales Questions, Technical Support Questions</h3>
<p>Please e-mail info@tribecaspirit.com for pre-sale and technical support questions</p>
<h3>Order Related Questions</h3>
<p>For questions about product availability, order status, shipping, tracking numbers, please e-mail orders@tribecaspirit.com</p>
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2010-01-14T15:33:56-05:00
h3. Contact Tribeca Support
Tribeca offers email-based support. Before contacting us, please take a moment to review our Frequently Asked Questions to see if there's a solution to the issue you're experiencing. If you can't find what you're looking for, please contact us at info@tribecaspirit.com or 212-255-7070. Please include the following information in your email so that we can better understand the issue you're facing:
# The model of your Tribeca product (e.g., Splash USB Drive, Spirit Stick USB Drive, Breathe Sleeve
# If a USB drive or hard drive, the capacity (e.g., 1GB, 2GB, 250GB)
# If a USB drive, the production code (if any) stamped on the silver USB connector (generally 6 to 10 characters and might look like "PTUMB07"
# The operating system on your computer, if applicable (e.g., Windows XP Service Pack 2, Mac OS X 10.5.4)
# A complete description of the issue you're encountering, including the exact text of any error message that you're getting from your computer.
h3. Pre-Sales Questions, Technical Support Questions
Please e-mail info@tribecaspirit.com for pre-sale and technical support questions
h3. Order Related Questions
For questions about product availability, order status, shipping, tracking numbers, please e-mail orders@tribecaspirit.com